Policies and Guidelines
This section contains some of our policies and procedures detailing our responsibilities and how we deliver our services. These include our Customer Guidelines and Information and Disability Access Policy. If you have any questions relating to them, please call us on 0121 689 3170.
Complaints Procedure
We hope you would have no reason to complain about your experience at DanceXchange, but if you do need to get in touch following a poor service experience please email Mike O'Dwyer. Your message will be logged and passed to the relevant member of the team, and we endeavour to respond by email within 5 working days. However on occasion it may not be possible to deal with your complaint straight away. If this is the case, we guarantee to update you on progress within 5 working days, including reasons for any delay and a date by which you can expect to receive a full reply. If you are dissatisfied with the outcome of your complaint, the matter will be referred to our Board of Directors.
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DanceXchange [dx] is a dance house dedicated to the production and distribution of high quality dance, and has excellence, innovation, education and inclusion at its heart.
dx takes the best British dance to a worldwide stage, brings outstanding talent from across the world to Birmingham, and has a growing reputation as a producer. dx also engages people from all backgrounds in healthy dance activity, and nurtures young people to help shape the dance artists and leaders of the future.
We are a registered charity and receive core funding from Arts Council England and Birmingham City Council. We rely on income from a wide range of trusts, foundations and private sources to deliver our projects.
We are keen to maintain our theatre and studios to the highest standard and to further our commitment to participation, access and artistic excellence. In order to do so, financial assistance from individuals, private sources and business is vital.
To find out how you can get involved and make a donation, please contact us on 0121 689 3170 or info@dancexchange.org.uk.
Many thanks for your support.